Frequently Asked Questions

Working hours are from 9:00 a.m. to 8:00 p.m. from Monday to Friday

And Saturdays from 9 a.m. to 6 p.m.

You can select the first strip from 8 to 2, 2 to 10, if your order is very fair delivery for the first strip goes to the second strip, please contact us at 9982 542419 if you urgently need delivery or want it for a specific schedule.

Yes, we are subject to availability, but, you can select in notes

additional when placing your order online the color of your flowers.

When adding products to the cart, the personal message field will appear. Write your message and we will deliver it as a special gift card. There is also the option to send a card anonymously if you do not want to give your name.

Please enter live chat to assist you.

You can see the date and time slots when placing an order on our website. If you want the delivery to take place outside these hours, please let us know by email or by phone.

If you place the order 24 to 48 hours in advance, it is possible to schedule delivery on Sunday.

We have implemented the highest level of security that exists for transactions over the Internet. The payment gateway has a 256-bit encryption to protect your card data and transmit it safely to the corresponding bank for payment processing.

You can request your invoice by writing to us at: shopfloristeria@gmail.com

We send you your invoice to the email you provided us when you placed your order within 3 business days of your request.

Shipping costs vary by area delivery.

All taxes are included and the price is final, you will only pay a small shipping charge at the end of the order that will be informed when placing your order depending on the delivery area.

If the delivery range lags behind the area of our shipping area, it is possible that one of our executives will contact you to indicate the additional cost.

If we cannot locate the recipient, you will be asked to enter a new time slot and we will re-deliver the order. See

our Terms and Conditions to avoid additional shipping costs.

Yes, we offer a same day delivery option for most of our products. For products with this option, mark the “Same day delivery” symbol under the product after choosing the place of delivery.

We do not charge anything if you cancel the order while the status is “New order”. If the order is in another state, please contact us to

cancel it.

Flowers for Valentine’s Day, Mother’s Day, Women’s Day, New Year and Christmas, we recommend placing your order as far in advance as possible.

Especially on dates like Valentine’s Day and Mother’s Day, only the arrangements in the corresponding section are for sale.

Yes, we accept anonymous orders, when you fill in your message click on “Anonymous Order” Remember to complete the order with your data and real phone numbers

(These will NOT be reported to the recipient or anyone) remember that for security we verify all orders.

We are passionate about offering you excellence and ABSOLUTE safety guarantee, we work with fresh flowers, quality materials, a good logistics system and we take all the precautions and technology available to provide you with a 100% safe and quality purchase. Years of experience guarantee us.

If for any reason the flowers arrive damaged, contact us within 2 days of receiving the flower arrangement.

Our products are carefully designed by expert florists with fresh flowers and selected items, (the

photos are a reference) may have changes according to the availability and interpretation of the florist to maintain as much as possible our standard of total quality and freshness.

Customer Support

Our friendly staff are happy to help with your enquiries.
If you would like more information on pricing and availability please call or email for a design meeting.

Av. Bonampak SM. 4 Lote 29 MZA. 3 LOC. 2 C.P. 77500 Cancún Q. Roo México

01 (998) 254 2419

1 (998) 302 0602

 shopfloristeria@gmail.com